Privacy policy

Last updated 9 November 2026

Who we are

This website is run for Two Storey Extensions, a trading name of S&K Property Investments and Improvement Ltd (company number 16932889). The data controller for personal data collected through this website, including enquiries, chat and analytics, is S&K Group Holdings Ltd (company number 16703925), Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG. If you go ahead with a project, S&K Property Investments and Improvement Ltd is the controller for your quotes, contract and project records.

Contact for privacy questions: info@two-storey-extensions.co.uk or Unit 1 Hembs Crescent, Great Barr, Birmingham B43 5DG.

What we collect

• Details you give us in forms, the guide price tool, email, WhatsApp or chat: name, phone, email, postcode, and details about your house and project.
• If you accept optional cookies: analytics data about how the site is used (pages viewed, device type, approximate location from IP address).
• Technical logs kept by our hosting provider for security.

Why we use it, and the lawful basis

• To reply to your enquiry and arrange a visit: steps at your request before entering a contract, and our legitimate interest in responding.
• To provide a project you've agreed: contract.
• To keep records required by law, for example tax: legal obligation.
• Analytics and live chat cookies: your consent, which you can withdraw at any time using Cookie settings in the footer.

Who we share it with

• Web3Forms (form delivery to our inbox).
• Tawk.to (live chat), only if you accept optional cookies or start a chat.
• Google (Google Analytics 4), only if you accept optional cookies and analytics is switched on.
• Netlify (website hosting).
• Our email, telephone and WhatsApp providers.
• S&K Group companies and the vetted teams and professionals (such as structural engineers and surveyors) working on your project, only as needed to deliver it.
• Councils and building control bodies, where your project needs approval.

Some of these providers may process data outside the UK. Where they do, they use safeguards recognised under UK law, such as the UK International Data Transfer Addendum or an adequacy decision.

If your project goes ahead

When you accept a quote, we pass your enquiry details to S&K Property Investments and Improvement Ltd so it can prepare your contract and run the project. From then on it is the controller for your project records.

How long we keep it

• Enquiries that don't go ahead: up to 24 months.
• Chat transcripts: up to 24 months.
• Project records and invoices: 6 years after the project ends, or longer where needed for building regulations or warranty purposes.
• Analytics data: 14 months (set in Google Analytics), if analytics is switched on.
• Hosting and security logs: kept by Netlify for a short period under its own retention policy, normally no more than 30 days.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, ask for it in a portable format, and withdraw consent at any time. Email info@two-storey-extensions.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.

Images

Photographs on this website are computer-generated and don't show real people's homes.